Home About us Privacy policy Terms and condition Contact us Vendor registration Deliveryman registration

Terms and condition

Home / Terms and condition

DailyDrop Terms and Conditions

Company Name: DailyDrop-uk ltd

Jurisdiction: England and Wales, United Kingdom

Effective Date: 2026

PART A: CUSTOMER TERMS AND CONDITIONS

1. Introduction & Acceptance

1.1. These Customer Terms and Conditions ("Terms") govern your access to and use of the DailyDrop mobile applications, website, and technology platform (collectively, the "Platform"), operated by DailyDrop-uk ltd ("Company", "We", "Us", or "Our").

1.2. By downloading, registering, browsing, or placing an order through the Platform, you ("Customer", "User", or "You") agree to be legally bound by these Terms and our Privacy Policy. If you do not agree, you must immediately cease using the Platform.

2. The Platform Service

2.1. DailyDrop provides an online technology marketplace connecting end-customers with local independent merchants (including restaurants, takeaway shops, halal markets, groceries, and retail stores) ("Merchants") for ordering food, groceries, and consumer goods.

2.2. Agent Status: You acknowledge that DailyDrop acts as an intermediary commercial agent on behalf of Merchants. The legal contract for the purchase and supply of food, drinks, or grocery goods is formed directly between You and the Merchant.

3. Account Registration & Security

3.1. To place an order, you must create an account providing accurate, complete, and updated contact information (including your real name, valid UK phone number, and delivery address).

3.2. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.

3.3. DailyDrop reserves the right to suspend or terminate accounts that provide false information, violate security protocols, or exhibit fraudulent ordering behavior.

4. Ordering, Pricing, & Payment

4.1. Order Acceptance: All orders placed through the Platform are subject to acceptance by the Merchant and confirmation by DailyDrop. A confirmation message on the Platform indicates acceptance.

4.2. Pricing: Product prices listed on the Platform are set by the Merchants or DailyDrop. Prices may differ from in-store physical menu prices. Total charges include product prices, applicable taxes (VAT), service fees, and delivery fees.

4.3. Payment Collection: DailyDrop collects payments from You on behalf of the Merchant. We accept valid UK debit cards, credit cards, and approved electronic payment methods. Payments are processed securely via third-party payment gateways.

4.4. Promotional Offers & Discounts: DailyDrop may, at its sole discretion, issue promotional discounts (e.g., £3 off on orders over £15). Promotional codes and vouchers are non-transferable, cannot be redeemed for cash, and may be subject to specific expiry dates and minimum spend thresholds.

5. Delivery & Pick-Up

5.1. Estimated Times: Delivery times provided on the Platform are estimates only. Factors such as traffic, weather conditions, driver availability, and kitchen prep time may affect final delivery times.

5.2. Delivery Location: You must ensure clear and safe access to your specified delivery address. If the delivery driver is unable to contact you within 10 minutes of arrival, the order will be marked as delivered, and you will remain fully liable for the order charge.

5.3. Age-Restricted Products: When ordering age-restricted items (such as energy drinks, tobacco, or restricted medicines), you must present valid photo ID (UK Drivers License or Passport) upon delivery. Failure to provide proof of age will result in cancellation of the restricted items without refund.

6. Food Hygiene, Allergens, & Halal Claims

6.1. Allergen Disclaimer: Merchants are legally responsible for preparing orders and providing accurate allergen information under UK law. If you suffer from severe allergies, you must contact the Merchant directly via phone prior to placing your order. DailyDrop cannot guarantee that items prepared by Merchants are free from cross-contamination.

6.2. Halal Verification: While DailyDrop lists halal options based on Merchant representations, the Merchant assumes full legal and moral liability for the accuracy of their Halal certification and preparation methods.

7. Cancellations, Refunds, & Complaints

7.1. Customer Cancellations: Once an order has been accepted by a Merchant, you cannot cancel or amend the order through the Platform without forfeiting the full order charge.

7.2. Refund Eligibility: If your order has missing items, incorrect items, or severe quality defects, you must submit a complaint through the Platform customer support within 24 hours of delivery, accompanied by photo evidence.

7.3. Refund Processing: DailyDrop will assess refund requests on behalf of the Merchant. Approved refunds will be issued back to the original payment method within 3–5 working days.

8. User Conduct & Fair Use

8.1. You agree not to use the Platform for any unlawful purpose, submit false reviews, harass delivery drivers or merchant staff, or attempt to tamper with the Platform’s security or software infrastructure.

8.2. Breach of conduct may lead to immediate ban from the DailyDrop platform without prior warning.

PART B: MERCHANT TERMS AND CONDITIONS

IMPORTANT LEGAL NOTICE

By registering, accessing, or using the platform operated by DailyDrop-uk ltd, any merchant (including restaurants, takeaway shops, halal markets, groceries, or retail stores) unconditionally accepts and agrees to be bound by these Terms and Conditions.

1. Introduction and Scope

1.1. This agreement constitutes a legally binding contract between DailyDrop-uk ltd (referred to as "Company", "Platform", "We", "Us", or "Our") and the business entity registering to offer its products (referred to as "Merchant", "You", or "Your").

1.2. The Company provides a technology marketplace platform connecting end-customers with local merchants to facilitate online ordering, payments, and product delivery.

2. Appointment of Agency and Authority

2.1. Appointment: The Merchant hereby expressly and irrevocably appoints DailyDrop-uk ltd as its authorized commercial agent for the limited purpose of displaying, marketing, soliciting orders for, and selling the Merchant's products to end-customers via the Platform.

2.2. Authority to Collect Payment: The Merchant grants DailyDrop-uk ltd full authority to accept and collect payments from customers on behalf of the Merchant, issue electronic receipts in the Merchant’s name, and remit the remaining funds to the Merchant after deducting applicable commissions, fees, and adjustments.

2.3. Legal Relationship: The contract for the supply and purchase of food or goods is formed directly between the Merchant and the Customer. The Company acts strictly as a technology intermediary and commercial agent.

3. Commission, Fees, and Settlement Terms

3.1. Base Commission Rate: DailyDrop-uk ltd shall charge a base commission fee of 5% (five percent) on the gross value of each completed order processed through the Platform.

3.2. Right to Modify Rates: DailyDrop-uk ltd reserves the absolute right to amend, adjust, or increase commission rates, service charges, or transaction fees at its sole discretion. The Company will provide at least 14 days' written notice (via email or platform notification) prior to implementing any rate changes. Continued use of the Platform after the notice period constitutes full acceptance of the revised rates.

3.3. Payout Schedule: Net proceeds (gross sales minus commission, fees, and refunds) will be transferred to the Merchant's designated UK bank account according to the agreed payout cycle (e.g., weekly or bi-weekly).

4. Promotional Discounts and Offers

4.1. Right to Issue Discounts: To drive customer engagement and maximize order volume, the Merchant agrees that DailyDrop-uk ltd holds the right to offer promotional discounts on the Merchant’s items through the Platform.

4.2. Discount Threshold: For any customer order with a total value equal to or exceeding £15.00 (Fifteen British Pounds), DailyDrop-uk ltd reserves the right to apply a promotional discount of £3.00 (Three British Pounds) or more to the order.

4.3. Platform Discretion: The timing, duration, eligibility, and specific percentage/amount of such promotional discounts remain entirely at the discretion of DailyDrop-uk ltd.

5. Compliance, Licensing, and Food Safety

5.1. Regulatory Standards: The Merchant represents and warrants that it holds all necessary local authority registrations, food hygiene certifications, and licenses required by UK law (including the Food Safety Act 1990 and applicable Food Hygiene Regulations).

5.2. Halal Certification: If the Merchant advertises products as "Halal", the Merchant assumes sole and absolute legal, moral, and regulatory responsibility for verifying and maintaining valid Halal certification. DailyDrop-uk ltd accepts no liability for false or misleading claims regarding Halal status.

5.3. Allergen Information: In compliance with UK Food Information Regulations (FIR), the Merchant is strictly responsible for providing accurate, updated, and complete allergen information for all menu items listed on the Platform.

6. Refunds, Order Cancellations, and Chargebacks

6.1. Customer Refunds: If a customer submits a valid complaint regarding missing items, incorrect orders, poor quality, or hygiene issues, DailyDrop-uk ltd reserves the right to issue a full or partial refund to the customer and deduct the refunded amount from the Merchant's payout balance.

6.2. Merchant Cancellations: Excessive order rejections or cancellations initiated by the Merchant may incur administrative penalty charges or lead to temporary account suspension.

7. Fraud Prevention, Funds Hold, and Data Protection (GDPR)

7.1. Fraud Prevention & Withholding: If DailyDrop-uk ltd reasonably suspects fraudulent activity, unauthorized card transactions, or artificial order inflation involving the Merchant's account, the Company reserves the right to freeze payouts and suspend the account for up to 180 days pending a thorough investigation.

7.2. Data Protection (UK GDPR): Customer personal data (names, phone numbers, delivery addresses) disclosed to the Merchant must be used solely for fulfilling the specific order. The Merchant is strictly prohibited from storing, sharing, or using customer data for independent marketing activities.

8. Intellectual Property and Content

8.1. All rights, titles, and legal interests in the DailyDrop platform, software, brand, and trademarks remain the exclusive property of DailyDrop-uk ltd.

8.2. The Merchant grants DailyDrop-uk ltd a royalty-free, worldwide license to use, display, modify, and optimize the Merchant’s trade name, logos, menus, and product imagery for marketing and operational purposes on the Platform.

9. Limitation of Liability and Indemnification

9.1. Limitation of Liability: DailyDrop-uk ltd shall not be liable for any indirect, incidental, or consequential damages, loss of business revenue, or loss of reputation arising out of system downtime or service interruptions.

9.2. Indemnification: The Merchant agrees to fully indemnify, defend, and hold harmless DailyDrop-uk ltd, its directors, and employees against any claims, fines, liabilities, or legal expenses resulting from the Merchant’s breach of safety laws, incorrect allergen labeling, product defects, or non-compliance with these Terms.

10. Termination and Suspension

10.1. Termination by Merchant: The Merchant may terminate this agreement at any time by serving a 30-day written notice to the Company.

10.2. Immediate Termination by Company: DailyDrop-uk ltd reserves the right to suspend or terminate the Merchant’s access immediately without prior notice if the Merchant breaches any clause of this agreement, fails food hygiene inspections, or engages in fraudulent practices.

11. Force Majeure

DailyDrop-uk ltd shall not be held liable for any failure or delay in performing its obligations under these Terms where such failure results from circumstances beyond its reasonable control, including cyber-attacks, telecommunication failures, civil disruptions, or government restrictions.

PART C: GOVERNING LAW & CONTACT INFORMATION

12. Governing Law and Jurisdiction

12.1. These Terms and Conditions (both Customer and Merchant sections) are governed by and construed in accordance with the laws of England and Wales.

12.2. Any legal dispute or claim arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Legal Support

For any legal inquiries, official notices, or customer support regarding these Terms and Conditions, please contact:

  • Company Name: DailyDrop-uk ltd

  • Jurisdiction: England and Wales, United Kingdom